Most efficient way to connect three network switches Networking.When our client contacted Veritrack, they immediately knew what the problem was and sent a fix. WIN64hk.dll is Copitrack, a part of Veritrak, (print management software) also grabs the spool file for tracking purposes. Page Composer grabs the spool file and "breaks" it up into Color and BW for the click charge. It also helps determine Color and BW prints from jobs.Ĭonsulting with the software engineering team, It looks like what's happening is that there is a competition to "grab" the spool files when printing. Thanks for everyone's help, but I think we have identified the problem.įaulting application name: CPC10D.EXE, version: 5.9.10.1, time stamp: 0x5b1a2f18įaulting module name: WIN64HK.dll, version: 2008.3.3.1, time stamp: 0x53f4fb58įaulting application start time: 0x01d47c5715bdc8c2įaulting application path: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\CPC10D.EXEįaulting module path: c:\copitrak\WIN64HK.dllĬPC10d.exe is Canon Page Composer, it is built into the canon drivers and helps spool print jobs. I have called canon Tech to no avail as I cannot reproduce incident at will. currently testing turning off bi-directional in Windows programs, turned on LPR/D and off internet printing clientĥ. They do not want to use UFR II drivers due to a print quality issue.Ĥ. Needless to say this can be a problem when a user prints a document they have not saved, their work will be lost. The problem happens with all connection types. Word, Excel, Chrome, Adobe, notepad, print driver. Cancelling the save to file with sometime print the file, but always the app will crash. Occasionally users will print from any app, even including test page from the driver, and it will open up a "print to file" dialog box and crash what ever app sent the print job. Clients are connecting via USB, direct IP, and through server. At a clients site we recently installed a few dozen Canon printers, LBP215, LBP312.
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